How we handle enquiries
This explains what the booking form collects, where it goes, who else handles it along the way, and how to have your data removed.
Last updated 4 October 2026
What the form asks for
Every enquiry collects:
- Your name, email address and phone number, so Acharya Gautam can reply
- Your date, time and place of birth. These are asked on every enquiry because each consultation is read from your chart
- The area you are asking about — the category and the service within it
Depending on which service you choose, it may also ask for details specific to that question — a property's location, your current profession, or a partner's birth details for a compatibility reading. You are only asked what that particular service needs.
Files you attach
Some services offer a box to attach a floor plan or document (JPG, PNG or PDF). The file uploads as soon as you choose it, to storage that is not reachable over the web, under a random one-time address — not alongside the enquiry text itself.
If you complete and pay for a booking, the file is attached to the internal notification Acharya Gautam receives and is then deleted from that storage. If a form is started but never paid for, the file is automatically deleted within 48 hours and never reaches anyone.
Where it goes
The enquiry is passed to FormSubmit, an email relay service, which forwards it to support@acharyagautam.com. The site is a set of static files with no server of its own, so a relay is what makes the form work at all.
That means FormSubmit processes your enquiry on the way through. They are a third party and their own terms apply to that step. If you would rather not use the form, you can email the address above directly and nothing passes through them.
Booking a paid service brings in two more third parties, each handling only what it needs to do its job: Cashfree processes the payment itself (your name, email, phone number and the amount are passed to them to generate and confirm the payment — see the refund and payment policy for how that transaction itself works), and Resend sends you the branded confirmation email once payment goes through, instead of a plain-text one.
When you send an enquiry or complete a booking, the phone number you give may also receive a WhatsApp message from Acharya Gautam to acknowledge it and to share the next steps, such as the link to choose a consultation time. These messages are sent through the WhatsApp Business Platform (operated by Meta), which receives your phone number and the message. You can tell us to stop at any time by replying STOP on WhatsApp or by writing to support@acharyagautam.com.
If you tick the optional box "Send me offers and updates on WhatsApp", we may also send you occasional offers and updates there. It is off by default, you can reply STOP at any time, and your booking does not depend on it.
For Indian (+91) mobile numbers the booking form asks you to confirm the number with a one-time code sent by SMS, so that the booking, report and call details are tied to a number that is really yours. The number and the code are passed to our SMS provider, MSG91, to send that one message. The code is kept only as a scrambled value for 10 minutes and is not used for anything else.
Where a service offers a building or society name field, what you type is sent to Google's Places API as you type it, to show matching address suggestions — the same way Google Maps autocomplete works anywhere else.
What it is used for
To answer you, and to prepare the consultation you asked about. Nothing else. Your enquiry is not sold, rented or shared with anyone for marketing, and you will not be added to a mailing list because you sent one.
How long it is kept
Enquiries stay in the support mailbox while the conversation is live and for a reasonable period afterwards, so that a follow-up makes sense. Ask us to delete yours and we will, unless we are required to keep a record for tax or legal reasons.
Cookies and tracking
This site uses Google Analytics to see which pages are visited and how people find us, so we can improve it. For visitors in the European Economic Area, the UK and Switzerland it runs only if you press Accept on the banner. For visitors elsewhere, including India, it runs from your first visit and you can press Decline on the banner at any time to switch it off. Analytics cookies and Google's advertising signals may be used while it is on. When we run advertising campaigns, measurement tags from Meta (Facebook and Instagram), Google Ads (including YouTube) and LinkedIn load only under the same rule, to count visits, enquiries and bookings that come from our ads. If you press Decline they do not load.
Under the same rule, your browser also remembers for 30 days how you first reached this site (the campaign or link you came from and the page you landed on, as ag_attr). If you make a booking, that source is sent with it so we know which campaign produced it. If you press Decline, it is not saved.
Your choice is remembered in your browser (as ag_consent)
so we do not ask again. To change it,
reset your choice here.
Fonts are served by Google Fonts, which will see your IP address as part of that request, as it does on most sites.
Video sections show cover pictures served by YouTube (Google), which will see your IP address as part of that request. The video player itself loads only when you press a video, from YouTube's privacy-enhanced domain, and may set its own cookies.
Your rights
Under India's Digital Personal Data Protection Act 2023 you can ask to see what we hold about you, ask for it to be corrected, or ask for it to be erased. Write to support@acharyagautam.com and say what you want done.
If you are not satisfied with the response, that same address is the grievance contact for this site.
What this page does not cover
Cancellation windows, refund timing and what happens if something about a booking goes wrong are covered in the refund and payment policy, not here. This page is about the data the enquiry and booking forms collect and who sees it.